Malpas Dental Surgery (“we”) is committed to protecting and respecting your privacy. We aim to be clear when we collect your data and not do anything you wouldn’t reasonably expect.
This Policy explains when and why we collect personal information, how we use it, the conditions under which we may disclose it to others, and how we keep it secure.
We may change this Policy from time to time, so please check this page occasionally on our website to ensure that you’re happy with any changes. By using our website, you agree to be bound by this Policy.
Any questions regarding this Policy and our privacy practices should be sent to our Data Controller. You can do this:
By email: malpasdentalsurgery@gmail.com
By telephone: 01948861100
By writing to:
Malpas Dental Surgery
High St, Malpas, Cheshire, SY14 8NR, UK
We are a team of dental professionals passionate about providing the highest possible standards of care. To ensure we can provide your care safely and effectively, we need to be certain that we have correctly addressed your needs and wishes, answered your questions, and taken account of your medical history and any treatment you are undergoing, as this may affect how we provide care safely.
Your care may involve several members of our team at Malpas Dental Surgery. We assure you that all members of our team respect the confidential nature of the information you provide and always protect it from unauthorised use.
We will ask you to confirm in writing how and in what circumstances we may use your information in the future. You can choose to stop email, telephone calls, addressed post, and/or text messages directed to you by contacting us via phone or email.
We collect information about you in the following ways:
When You Give It to Us Directly
We obtain information about you when you:
Attend our practice as a patient
Complete documentation such as a Medical History form
Agree to or request referral to other professionals
Receive support from us by contacting us by telephone, text or email
Take part in one of our surveys
Attend one of our events
Make payments to us using a card, credit agency or payment plan
Use our website
From a referring dental or medical practice
When you permit other organisations to share information with us
If you apply for a loan or financing related to dental treatment
If you permit other organisations to give us information such as if you apply for a loan in connection with treatment
What Type of Information Do We Collect?
The type and quantity of information we collect and how we use it depends on why you are providing it.
Typically, the basic personal information we collect might include:
Your name
Contact details
Email address
Telephone number
GP name and practice address
Next of kin or carer contact details
Family member names (where relevant)
Website usage data such as IP address and pages accessed
If you use our website we collect your IP address, and information regarding what pages are accessed and when.
We process and use your personal information to provide you with safe, effective, and appropriate dental care, manage appointments, communicate with you, and meet legal and regulatory requirements.
We retain personal and clinical data in line with legal, regulatory, and professional guidelines.
If you would like further information on data retention, please contact our Data Controller.
We take appropriate technical and organisational measures to protect your personal information. Access is restricted to authorised staff only, digital records are encrypted, and our systems are protected and regularly monitored.
Only authorised members of the Malpas Dental Surgery team and trusted third parties (where legally required or necessary for your care) will have access to your information.
Your Rights
To exercise these rights, please contact us by email or in writing.
How You Can Access Your InformationIf you would like access to the information we hold about you, please:
Email: malpasdentalsurgery@gmail.com
Write to: Malpas Dental Surgery
We may ask you to complete a form to help us locate the correct information.
If you are updating your preferences, we need your name and address to make sure we update the right information.
If you have any questions regarding this Policy, our privacy practices, or data protection, please contact our Data Controller at Malpas Dental Surgery.
Email: malpasdentalsurgery@gmail.com
Telephone: 01948861100
Address: Malpas Dental Surgery
High St, Malpas, Cheshire, SY14 8NR, UK